Privacy

Privacy Policy

PRIVACY POLICY

  1. ABOUT THIS POLICY

This Privacy Policy explains how De.mem Ltd, ABN 12 614 756 642 (“we”, “us”, or “our”), collects, uses, discloses, and protects your personal information.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take your privacy seriously and are committed to handling your personal data responsibly.

  1. THE INFORMATION WE COLLECT

We may collect personal information that is reasonably necessary for our business functions and activities. This includes:

  • Identity details such as your name, date of birth, and gender.
  • Contact information such as your email address, phone number, and physical address.
  • Financial information including payment card details and transaction history.
  • Technical data such as your IP address, browser type, device information, and website usage cookies.
  1. HOW WE COLLECT YOUR INFORMATION

We collect personal information directly from you unless it is unreasonable or impracticable to do so. We collect data when you:

  • Visit or interact with our website at www.demembranes.com.
  • Subscribe to our services / mailing list.
  • Contact our customer service team via email, phone, or contact forms.
  • Engage with us through our official social media channels.
  1. WHY WE COLLECT AND USE YOUR INFORMATION

We use your personal information to run our business and provide you with high-quality services. Specifically, we use it to:

  • Communicate with you regarding updates, support, and administrative messages.
  • Improve our website, products, and customer experience.
  • Conduct direct marketing, promotions, and send newsletters (you can opt out at any time).
  • Comply with our legal and regulatory obligations.
  1. WHEN WE DISCLOSE YOUR INFORMATION

We do not sell your personal data. We will only share your personal information with third parties in the following circumstances:

  • Service Providers: To contractors, IT suppliers, payment gateways, and delivery couriers who help us run our business operations.
  • Legal Requirements: When required or authorised by law, or to protect our legal rights.
  • Overseas Disclosure: We do not disclose your personal information to overseas recipients.
  1. DATA SECURITY

We take reasonable steps to secure your personal information against unauthorized access, loss, misuse, modification, or disclosure. We use safe storage technologies, secure servers, and encryption protocols where necessary.

However, no data transmission over the internet can be guaranteed as 100% secure. You provide your information to us at your own risk.

  1. ACCESSING AND CORRECTING YOUR DATA

You have the right to request access to the personal information we hold about you. You can also ask us to correct or update any incorrect information.

To make a request, please contact our Privacy Officer using the contact details listed below. We will respond to your request within a reasonable timeframe.

  1. PRIVACY COMPLAINTS

If you have any questions or wish to make a complaint about a breach of the Australian Privacy Principles, please contact us immediately. We will investigate your complaint promptly and reply to you in writing.

If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated policy will be posted on our website with the date of the latest revision.

  1. CONTACT US

For any privacy-related questions, data access requests, or complaints, please contact us at:

Privacy Officer: Andreas Kroell, CEO
Business Name: De.mem Ltd
Email Address: investor@demem.com.sg

This policy was last updated on 21/10/2026.